Prop-CEO
Investor portal
Please read these Terms carefully before using Prop-CEO. By creating an account or using our service, you agree to be bound by these Terms. If you do not agree, please do not use Prop-CEO.
Prop-CEO ("we", "us", "our") is a property investment management platform operated by Ethan Kelly (ABN 87 153 967 375), a sole trader based in Queensland, Australia. The platform is available at prop-ceo.com and includes the Prop-CEO web application, its Email Inbox feature and any related services (together, the "Service").
By creating an account, ticking the acceptance box or using the Service, you agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy. If you do not agree, you must not use the Service.
Prop-CEO is a record-keeping and reporting tool. Nothing in the Service, including calculations, summaries, categories, reports and AI-generated suggestions, is financial, investment, taxation, accounting or legal advice, and we are not licensed to provide such advice. You should obtain advice from a qualified professional, such as an accountant, tax agent or solicitor, before making decisions based on information from the Service.
You must be at least 18 years old and able to enter into a legally binding contract to use the Service. If you register on behalf of a business or trust, you confirm that you are authorised to bind that entity to these Terms.
You must provide accurate and current information when registering and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity under your account. Please notify us promptly at help@prop-ceo.com if you suspect unauthorised access. Each account is for a single user unless we agree otherwise in writing.
Prop-CEO offers the following subscription plans:
New accounts receive a 14-day free trial with full access to all features. A valid payment card is required to start a trial. If you do not cancel before the trial ends, your card will be charged automatically for the plan you selected.
Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Payments are processed securely by Paddle, our payment processor, and we do not store your full card details. All prices are in Australian dollars. You authorise us, through our payment processor, to charge your payment method on each renewal date.
You may cancel at any time through your account billing portal or by contacting help@prop-ceo.com. Cancellation takes effect at the end of your current billing period, and you keep access until then.
Subscription fees are generally non-refundable, including for partial billing periods or unused time. You can cancel at any time to stop future charges. Our Refund Policy sets out the full position. Nothing in these Terms limits any right you have under the Australian Consumer Law, including a remedy for a major failure with the Service.
If a payment fails, we or our payment processor may retry the charge and notify you. If payment is not resolved, we may suspend or restrict access to the Service until it is.
We may change our prices from time to time. We will give you reasonable advance notice by email or in the application, and any change will apply from your next renewal after that notice. If you do not agree with the new price, you may cancel before it takes effect.
The Email Inbox gives you a private email address at which you can receive forwarded invoices, receipts and rental statements. When an email arrives, the Service reads the message and its attachments using artificial intelligence and prepares proposed records, such as income and expense line items with a suggested category and attached document. Nothing is added to your records until you review and approve it. You may edit, approve or discard each line individually.
AI-generated output can be incomplete or wrong, including amounts, dates, categories and the split between income and deductions. You are solely responsible for checking each proposed line against your source documents before approving it, and for the accuracy of the records you keep and any tax or other returns you prepare from them. We do not guarantee that any email will be received, read or categorised correctly.
You must only forward content that you have the right to share and that relates to your own properties and investments. You must not forward unlawful content, malware, or material containing other people's personal information that you have no right to disclose. Your private address is for your use only and must not be shared, sold or used to send unsolicited messages. We may block messages or disable an address if we reasonably believe it is being misused.
To provide this feature, the content of forwarded emails and attachments is received through our email delivery provider, analysed by an AI model provided by Anthropic, and stored in Google Cloud infrastructure within your account. We use this content only to provide the Service to you, as described in our Privacy Policy. Stored emails and attachments are treated as your data under section 7.
The Email Inbox depends on third-party email and AI services. It may be delayed, limited or unavailable from time to time, and we may change or withdraw it, or apply reasonable usage limits, to protect the Service. The Email Inbox includes up to 50 forwarded emails per account per month.
You own the data and documents you enter or upload to the Service, including content received through the Email Inbox ("Your Data"). We do not claim ownership of Your Data.
You grant us a limited, non-exclusive licence to host, process, display and back up Your Data solely to operate, secure and improve the Service for you and to comply with law. We do not sell Your Data.
If your subscription expires or is cancelled, Your Data remains stored for 30 days. After 30 days it may be permanently deleted. We recommend exporting Your Data before cancelling.
You agree not to:
Breach of these Terms may result in suspension or termination of your account without refund.
The Prop-CEO platform, including its design, code, logo, branding and all content we create, is owned by Ethan Kelly (ABN 87 153 967 375) and protected by Australian and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your own property management while your subscription is active. You may not use our name or logo without our written permission.
The Service relies on third-party providers, including Google Cloud (hosting, authentication and storage), Paddle (payments), Postmark (inbound email delivery), Resend (outgoing email), Anthropic (AI processing of forwarded emails) and Google Analytics (usage analytics). Their services are governed by their own terms and privacy policies. We are not responsible for the acts or omissions of third-party providers, but we take reasonable care in selecting them.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we do not warrant that the Service will be uninterrupted, error-free or secure, or that AI-generated output or calculations will be accurate or complete. You are responsible for keeping copies of your important documents and for verifying all information before relying on it.
To the maximum extent permitted by Australian law, our total liability to you for any claim arising from these Terms or your use of the Service is limited to the amount you paid us in the 3 months immediately preceding the event giving rise to the claim. We are not liable for any indirect or consequential loss, loss of profit, loss of data, or loss arising from reliance on AI-generated output.
Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law, including consumer guarantees. Where permitted, our liability for breach of a non-excludable guarantee is limited to resupplying the Service or paying the cost of resupply.
You agree to indemnify us against claims, losses and expenses (including reasonable legal costs) arising from your breach of these Terms, your unlawful use of the Service, or content you upload or forward in breach of section 6.3, except to the extent caused by our own negligence or breach.
We may add, change or remove features of the Service from time to time. Where a change materially reduces the core functionality you are paying for, we will give you reasonable notice.
We may update these Terms from time to time. We will notify you of material changes by email or in the application, and the "Last updated" date above will change. Continued use of the Service after the changes take effect means you accept the updated Terms.
You may stop using the Service and cancel at any time. We may suspend or terminate your account if you breach these Terms, if required by law, or if we discontinue the Service. On termination your right to use the Service ends, and section 7.3 applies to Your Data. Sections that by their nature should survive termination will continue to apply.
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms are subject to the exclusive jurisdiction of the courts of Queensland, Australia. Before starting formal proceedings, you agree to contact us at help@prop-ceo.com and try in good faith to resolve the dispute informally.
If any provision of these Terms is found to be unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.
These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and us about the Service and replace any earlier understanding.
If you have questions about these Terms, please contact us: