PropCEO
Investor portal
Our refund policy is straightforward: subscriptions can be cancelled at any time, and you retain access until the end of your paid period. We comply fully with your rights under Australian Consumer Law.
You may cancel your PropCEO subscription at any time from your account settings or by contacting us at help@prop-ceo.com. Once cancelled, your subscription will not renew at the end of the current billing period, and you will retain access to PropCEO until that period expires.
Subscription fees are generally non-refundable, including for partial billing periods or unused time. This reflects the low cost of our plans and the fact that you can cancel at any time to stop future charges.
We will not issue refunds for:
Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) or other applicable law that cannot lawfully be excluded. Where you are entitled to a remedy under the ACL, we will provide it.
In particular, if our service fails to meet a consumer guarantee under the ACL, you may be entitled to a remedy including, where appropriate, a refund. Your statutory rights are not affected by this policy.
If you believe you are entitled to a refund (including under Australian Consumer Law), please contact us:
Please include your account email address and details of your request. We will respond within 5 business days.
If you notice an unexpected charge on your account, contact us at help@prop-ceo.com as soon as possible. We will investigate and resolve billing errors promptly.
We may update this Refund Policy from time to time. We will notify you of material changes by email or by displaying a notice in the app. Your continued use of PropCEO after changes take effect constitutes acceptance of the updated policy.